Due to an unprecedented level of demand and the need to maintain the safety of our employees, we are experiencing delays in fulfilment. Please be aware that orders made online may take up to 10-15 working days to arrive. Further information on our delivery process can be found here.
Some of our lines are out of stock and not visible to purchase. We are working hard to get these back online in the new year.
If you need to cancel an order, please call our Customer Service team on 01383 740011 or contact us here. Please have the details of your order handy to help us organise this for you.
RETURNS & REFUNDS PROCESS
If you would like a refund on items you’ve already received, please return them to us unopened and within 30 days of purchase. Once we’ve received your items, our Customer Services team will process your refund. We aim to process all refunds within 10 working days. Further information on our returns & refund policy can be found here.
GETTING IN TOUCH
If you have any questions about your order or would like some technical advice or colour guidance, please reach out.
Please note, due to high levels of demand there may be a delay in response times.
Email firstname.lastname@example.org , complete our contact form or call one of our showrooms on the above store numbers.
You can also stay in touch via Facebook and Instagram. We love seeing what projects you have completed at home so please continue to tag us in and use the hashtag #AtHomeWithCraigandRose
At Craig & Rose, our mission is to empower creativity and celebrate the love of home. This feels more important to us than ever. In order to maintain the safety of our Colour Consultants and clients, we will not be conducting in-home appointments for the time being. However, during this period, we are excited to be offering FREE 20 minute consultations via phone or video call.
If you’re interested, please get in touch with us here.