Our Latest Information on COVID-19

We aim to regularly update you with information that may impact your experience of shopping with us.  The COVID-19 situation is rapidly changing day-to-day, so we thank you for your patience as we navigate the challenges in order to ensure our staff and customers health and safety remains a priority.  We will also continue to update you through our social channels and email newsletter.

SHOWROOMS

Following the latest guidance from The Government, from Tuesday 5th January, our Notting Hill, Chiswick and Stockbridge Showrooms will be open for Call & Collect orders only. Our Glasgow Showrooms will be temporarily closed.

We know these are worrying times but our team have been working hard to ensure that when you visit us, you feel safe.  Social distancing measures and extra precautions will be in place as we continue to make sure that our customers' health and safety is our top priority.

Some of the things you can expect when you visit are:

• Restricted access into the showroom: 1 customer (or multiple customers if from same household) in the store at any one time.
• This restricted access may mean that there could be a queue outside the store when you arrive. Our friendly colleagues will be on hand to manage the flow of customers.
• Hand sanitising facilities available
• Heightened hygiene measures, with increased and regulated cleaning
• Physical barriers in place for the protection of both staff and customers
• Strict protocols around the cleaning and handling of stock

We will be regularly reviewing the conditions in our showrooms and will take the measures needed in order to continue to remain open.

We continue to encourage you to purchase Craig & Rose products through our website and selected online retailers. 

DELIVERY DELAYS

Due to an unprecedented level of demand and the need to maintain the safety of our employees, we are experiencing delays in fulfilment.  Please be aware that orders made online may take up to 10-15 working days to arrive. Further information on our delivery process can be found here.

STOCK UPDATE 

Some of our lines are out of stock and not visible to purchase. We are working hard to get these back online in the new year.

CANCELLING ORDERS

If you need to cancel an order, please call our Customer Service team on 01383 740011 or contact us here.  Please have the details of your order handy to help us organise this for you.

RETURNS & REFUNDS PROCESS

If you would like a refund on items you’ve already received, please return them to us unopened and within 30 days of purchase. Once we’ve received your items, our Customer Services team will process your refund.  We aim to process all refunds within 10 working days. Further information on our returns & refund policy can be found here. 

GETTING IN TOUCH

If you have any questions about your order or would like some technical advice or colour guidance, please reach out.

Please note, due to high levels of demand there may be a delay in response times.

Email enquiries@craigandrose.com , complete our contact form or call one of our showrooms on the above store numbers.

You can also stay in touch via Facebook and Instagram.  We love seeing what projects you have completed at home so please continue to tag us in and use the hashtag #AtHomeWithCraigandRose

COLOUR CONSULTATIONS

At Craig & Rose, our mission is to empower creativity and celebrate the love of home. This feels more important to us than ever. In order to maintain the safety of our Colour Consultants and clients, we will not be conducting in-home appointments for the time being.  However, during this period, we are excited to be offering FREE 20 minute consultations via phone or video call.

If you’re interested, please get in touch with us here.