Our Latest Information on COVID-19

We aim to regularly update you with information that may impact your experience of shopping with us.  The COVID-19 situation is rapidly changing day-to-day, so we thank you for your patience as we navigate the challenges in order to ensure our staff and customers health and safety remains a priority.  We will also continue to update you through our social channels and email newsletter.

SHOWROOMS

Following the guidance from The Government, we made the decision to close our three showrooms to ensure the wellbeing of our staff and customers.  This temporary measure will remain in effect until we are advised that it is safe to re-open.

The good news is that you can continue to purchase Craig & Rose products through our website and selected online retailers. Our showroom staff are available to support you with your decorating projects by continuing to offer guidance and colour expertise.  Please get in touch with them using these contact details.

ONLINE ORDERING

While our showrooms remain closed, you can still order directly from our website or through Customer Services. Our team are safely working from home and are continuing to take orders.  Please call 01383 740011 or email sales@craigandrose.com 

Please bear with us, the team are dealing with an extremely high volume of calls and emails but will respond to your enquiries as soon as they can. We apologise for any inconvenience this may cause.

 
DELIVERY DELAYS

Due to an unprecedented level of demand and the need to maintain the safety of our employees, we are experiencing delays in fulfilment.  Please be aware our delivery time frames are currently between 5-10 working days. Further information on our delivery process can be found here.

STOCK UPDATE 

Due to the incredible level of demand we are currently experiencing, some of our popular lines have limited stock available.  We will aim to have these lines back in production as soon as it is safe for our team to do so.

CANCELLING ORDERS

If you need to cancel an order, please call our Customer Service team on 01383 740011 or contact us here.  Please have the details of your order handy to help us organise this for you.

RETURNS & REFUNDS PROCESS

If you would like a refund on items you’ve already received, please return them to us unopened and within 30 days of purchase. Once we’ve received your items, our Customer Services team will process your refund.  We aim to process all refunds within 10 working days. Further information on our returns & refund policy can be found here. 

GETTING IN TOUCH

If you have any questions about your order or would like some technical advice or colour guidance, please reach out.

Email enquiries@craigandrose.com , complete our contact form or give us a call on 01383 740011

You can also stay in touch via Facebook and Instagram.  We love seeing what projects you have completed at home so please continue to tag us in and use the hashtag #AtHomeWithCraigandRose

COLOUR CONSULTATIONS

At Craig & Rose, our mission is to empower creativity and celebrate the love of home. This feels more important to us than ever. In order to maintain the safety of our Colour Consultants and clients, we will not be conducting in-home appointments for the time being.  However, during this period, we are excited to be offering FREE 20 minute consultations via phone or video call.

If you’re interested, please get in touch with us here.